Frequently Asked Questions

Where do natural stones come from?
Natural stones come from quarries from around the world. Here are photographs from various quarries.

Do you provide samples?
Yes, we provide samples and free estimates for designers, contractors, and homeowners.

What is your return policy?
StoneWorld makes every effort to provide quality materials and service. If for any reason you need to return your purchase, we will happily refund or exchange materials prior to installation. Please inspect your materials prior to fabrication or installation, as no refunds will be made after installation.

1. StoneWorld gladly accepts returns within 30 days of purchase.
2. The Sales Receipt must accompany all returns.
3. Returns and/or claims are not accepted after installation.
4. Returns on special orders or custom mosaics are not accepted.
5. All Credit Card returns are subject to a 10% handling charge.
6. Returns from 30 to 60 days are subject to a 25% restocking fee.
7. After 60 days, returns will not be accepted.

NSF (Non-Sufficient Funds) Checks
NSF checks are immediately due and payable for the full amount plus a $20 reprocessing fee. (It is unlawful to present a NSF check for goods or services.)

How much is it to cut and polish tiles?
$2 cut per tile
$8 polish ease per tile edge
You can also buy polishing pads from us. A complete set of seven is $100.

We can answer more questions at our showroom located at 6166 4th Avenue South, just north of Michigan Street, in Seattle.